Why is system not sending any warmup emails from my email account?
Learn more about the possible reasons behind emails not getting sent
John
Last Update há 10 meses
Please refer to common scenarios below where the system might delay email sending or emails may not be sent at all:
Newly Connected Email Account: After connecting an email account to your MailOptimal account, the system may take 10-12 hours to start sending emails from that account. This duration can vary depending on your time zone and the time of connection. The system performs validity checks in the background and schedules warmup emails based on pool availability, causing this delay.
Account Downgraded to Free Plan: When your account is downgraded to a free plan after a trial or paid plan, the system pauses email sending even if the email account is active.
Monthly Warmup Sending Quota Exhausted: Your account has a monthly limit for sending warmup emails across all email accounts. Once this limit is reached, email sending is paused.
Email Sending In Weekend is Disabled: By default, system doesn't send any warmup emails from your email account during weekends to match the realistic sending pattern. However, this preference can be changed by the user from warmup settings.
Email Service Provider (ESP) Rejection: Sometimes, the sender's email provider may reject warmup emails, preventing the system from sending emails from the affected account. If you suspect this is the issue, please contact us so we can debug the error from the backend to confirm.
If you believe that none of the aforementioned reasons apply to your situation, please contact us so we can quickly troubleshoot the issue.